2-1-1 Texas plays a key role in the response to the natural and man-made disasters in Texas. 2-1-1 Texas most recently assisted first responders with Hurricane Alex and the oil spill disaster in the Gulf. 2-1-1 connects callers with critical disaster services and volunteer and donation opportunities. 2-1-1:
Provides information and referral (I&R) for residents, survivors, donors and volunteers.
Provides special tracking and/or coaching for donations and volunteers
Assists with rumor control
Provides telephone crisis intervention, comfort and assurance.
Maintains quality database of human service programs, and regularly posted updated “tips” and resources
Provides call-taking through skilled I&R Specialists. Note that 2-1-1 Texas utilizes a statewide emergency operations plan to ensure continuity of service by re-routing calls to unaffected areas or distributing calls to other Centers when volume spikes.
Coordinates services with government and community-based and faith-based organizations. 2-1-1 Texas has formal relationships with other volunteer organizations and an established role within the State Emergency Support Functions.